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Customize Welcome Emails in the GoTo Admin Center (classic)

Customize the text and contact information in welcome emails which are sent to your new users after you have added them in the admin portal.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin experience. The article below is meant for admins who use the GoTo Admin Center (classic) at https://admin.logmeininc.com to administer their account. If you're an admin who uses GoTo Admin at https://admin.goto.com, please visit our GoTo Admin support site for help.

Create a new custom welcome email template

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Admin Settings in the navigation menu.
  3. Under Email customization, use the "Default Welcome Email" drop-down menu and select Create New Template....
  4. In the pop-up window, create a title for your new template (displayed only in the GoTo Admin Center (classic)).
  5. Continue customizing the email, including information such as why they're receiving access to the product(s), and where they can go for support and training.
  6. Select Save when finished.

    Result: This template now appears in the Send this email drop-down menu when adding new users.
    Sample welcome email image

Edit or delete a custom welcome email template

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Admin Settings in the navigation menu.
  3. Locate the Email Customization pane, and choose a welcome email template from the drop-down menu.
  4. Use the Preview, Edit, or Delete options that appear next to the drop-down menu as needed.
  5. If editing, make changes to the custom text in the Edit pop-up window and then select Save.

Customize contact info

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Admin Settings in the navigation menu.
  3. Under Email Customization, select Edit.
    • Contact is the admin performing the action – The Reply To email address belongs to the admin that is adding the new users. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
    • Custom contacts – Specify either a custom email address or link for the "contact us" message, and specify a custom Reply To email address. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
      Customize contact info pop-up view
  4. Select Save when finished.
Article last updated: 28 July, 2023