Customize Welcome Emails

Admins who have set up automated provisioning also have the ability to disable these email notifications in Admin Settings.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin experience. The article below is meant for admins who use the GoTo Admin Center (classic) at https://admin.logmeininc.com to administer their account. If you're an admin who uses GoTo Admin at https://admin.goto.com, please visit our GoTo Admin support site for help.

Create a new Welcome email template

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Admin Settings in the left navigation menu.
Under Email customization, use the "Default Welcome Email" drop-down menu and select Create New Template....
In the pop-up email, create a title for your new template (displayed only in the GoTo Admin Center (classic)).
Continue customizing the email, including information such as why they're receiving access to the product(s), and where they can go for support and training.
Select Save when finished.
Result: This template now appears in the "Send this email" drop-down menu when adding new users.

Figure 1. Sample Welcome Email for GoTo Meeting and GoToAssist products

Edit or delete a Welcome email template

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Admin Settings in the left navigation menu.
Under Email customization, use the"Default Welcome Email" drop-down menu and select the template you want to modify.
Use the Preview, Edit, or Delete options that appear next to the menu to complete your task.
Select Save when finished.
Result: You have previewed, edited, or deleted your desired email template.

Customize contact info

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Admin Settings in the left navigation menu.
Under Email customization, select Edit.
- Contact is the admin performing this action – The Reply To email address belongs to the admin that is adding the new users. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
- Custom contacts – Specify either a custom email address or link for the "contact us" message, and specify a custom Reply To email address. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
Select Save when finished.
Result: This contact info now appears in all Welcome emails that are sent to new users.