Customize Welcome Emails in the GoTo Admin Center (classic)
Customize the text and contact information in welcome emails which will be sent to your new users after you add them in the admin portal. You may want to set this up before adding your users.
Important: We appreciate your patience as we enhance your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use the GoTo Admin Center (classic) at https://admin.logmeininc.com to administer their account. If you're an admin who uses GoTo Admin at https://admin.goto.com, please visit Manage my account settings GoTo Admin.
Create a new custom welcome email template
- Select Save when finished.
Result: This template now appears in the Send this email drop-down menu when adding new users.
Edit or delete a custom welcome email template
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Admin Settings in the navigation menu.
- Locate the Email Customization pane, and choose a welcome email template from the drop-down menu.
- Use the Preview, Edit, or Delete options that appear next to the drop-down menu as needed.
- If editing, make changes to the custom text in the Edit pop-up window and then select Save.
Customize contact info
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Admin Settings in the navigation menu.
- Under Email Customization, select Edit.
- Contact is the admin performing the action – The Reply To email address belongs to the admin that is adding the new users. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
- Custom contacts – Specify either a custom email address or link for the "contact us" message, and specify a custom Reply To email address. If desired, you can uncheck the "Show links to GoTo support" option to remove product help resources.
- Select Save when finished.
Article last updated: 19 December, 2023
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