HELP FILE

Create Reports in the LogMeIn Admin Center

Data is stored for one year from the event date and can be accessed under Download past reports. If a user has just ended a session, it may take up to 15 minutes for the session to appear in your reports.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://admin.logmeininc.com to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
  1. Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
  2. Select Reports in the left navigation.
  3. Select your report type from the drop-down menu.
  4. Select your desired date range.
  5. Select your users or groups. You can filter by doing the following:
    1. First, click Deselect all at the bottom of the "Select Users or Groups" pane.
    2. Use the "Filter category" and "Filter by" drop-down menus at the top of the pane to narrow down to only the desired users (such as those in a particular device group or with a specific user role).
    3. Click Select all < # > at the bottom to ensure all desired users have their checkboxes selected.
  6. Click Create.
  7. When prompted, select Excel or HTML as your desired file type and then click Accept.

    Result: Your report has downloaded automatically and is now available to be opened. User Status Report

LogMeIn Admin Center Reports

As an account administrator, there are many types of reports that you can run using the LogMeIn Admin Center.

Account Reports

  • Activity report – Shows a summary of each user's product usage
  • User status report – Shows the product/tier assignment(s), user group, and current role(s) of each user on your account
  • Toll-free usage report – Shows details about toll-free usage in your selected organizers' sessions