What are the system requirements for using the desktop app?

In order to download and install the GoToTraining desktop app onto your computer, it must meet the following requirements:

Operating system

Windows 7 – Windows 10
Mac OS X 10.9 (Mavericks) - macOS Mojave 10.14

Internet connection 1 Mbps or better (broadband recommended)

GoToTraining desktop app
JavaScript enabled


2GB or more of RAM
Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)


How to Join a Training

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the Instant Join App?

Which method will I use to join my session?

Why do I get a "could not connect" error when I try to join a session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToTraining to work with firewalls?