HELP FILE

Manage Attendees (Desktop App)

The Attendees pane displays a list of all the participants in a session.

Attendees pane icon key

Audio icons
  Individual is connected via VoIP and unmuted
  Individual is connected via VoIP and has muted themselves
  Individual is connected via VoIP and muted by organizer
  Individual is attempting to connect via VoIP
  Individual is connected via phone and unmuted
  Individual is connected via phone and has muted themselves
  Individual is connected via phone and muted by organizer
  Individual is attempting to connect via phone  or they are connected but have not yet entered their audio PIN
Other icons
  Individual is the current Presenter
  Individual has been given access to keyboard and mouse control
  Individual is currently controlling the keyboard and mouse
  Individual has a webcam connected (but is not sharing it)
  Individual is sharing their webcam
  Individual is not attentive (i.e., an application other than GoToTraining is at the forefront of their screen)
  Individual has their hand raised
  Individual has been given access to drawing tools

Mute and unmute attendees

  • To mute or unmute a single attendee, click the Audio icon next to their name. Plain green icons represent unmuted attendees, while icons with a slash through them represent muted attendees.
  • To mute or unmute all attendees, click the Mute All or Unmute All icons at the bottom of the Attendees pane.
  • To mute all attendees, click the Mute All icon at the bottom of the Attendees pane.
    Note: If an organizer attempts to unmute attendees who have muted themselves, the attendees will be prompted to be automatically unmuted or to remain muted.

Make an attendee Presenter

The presenter has the ability to share their screen with other attendees during a session. As an organizer, you can make another attendee the presenter at any time (which does not cause them to automatically become an organizer) . The Presenter will then be able to make anyone else a presenter after them.

See Change Presenter (Desktop App) for more information.

Make an attendee an organizer

Co-organizers are individuals who have access to the same organizer tools and features during a trainingthat you do, and can help you facilitate your sessions or even start it on your behalf. You can either add co-organizers before a session or promote them to organizer during a session.

Note: Although co-organizers can access all the same in-session features as the scheduling organizer, they do not have access to post-session features like reporting and follow-up emails.

See Add Co-Organizers (Desktop App) for more information.

Give an attendee keyboard and mouse control

When you are Presenter, you can grant other attendees shared control of your keyboard and mouse. This allows them to move the mouse about your shared screen and use their own keyboard to type on it, which can aid in collaboration. Of course, your mouse always has priority. You can always override another attendees' mouse movements to temporarily regain control without removing their access.

See Give Keyboard and Mouse Control (Desktop App) for more information.

Stop/start attendee webcam sharing

  • To allow an attendee to start sharing their webcam, right-click their name in the Attendee pant and select Allow sharing webcam.
  • To request an attendee start sharing their webcam, right-click their name in the Attendee list and click Send Webcam Request. The attendee will be prompted to share their webcam (they can click Share My Webcam or Not Right Now).
  • To stop sharing an attendee's webcam, right-click their name in the Attendee list and click Stop Webcam Sharing.

Hide/Show Attendees and Chat panes from an attendee

If desired, you can hide the Attendee list and/or disable chat for some attendees (both are enabled by default). To do so, right-click their name in the Attendee pane and click Allow Attendee List and/or Allow Chat. A Checkmark icon will be displayed next to the selection when it is enabled and will disappear when one or more panes are disabled.

Dismiss Attendees (Desktop App)

Organizers can remove an attendee from a session by dismissing them. They will then automatically leave the session and be notified that they were excused.

  1. In the Attendees pane, right-click the desired attendee's name.
  2. Click Dismiss <attendee name>.
  3. Click Yes when prompted.