What do the capabilities icons mean in GoTo Admin?
The capability icons listed by each user help you understand what functions a user can do based on their assigned licenses, such as the ability to make and receive calls, host meetings, or remotely assist others.
Here is a list of the capability icons and what they mean. Additional information regarding what each product has the ability to do can be found in the
How do I manage my product licenses?.
tab. To assign and manage your user's product licenses, refer to
Note: If a product icon appears faded or opaque, it is because the user has received a welcome email but has not yet accepted the invitation in the email.
Product Icon | Product Capability |
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Phone: Users can make and receive phone calls using the GoTo app or a physical device provisioned to their GoTo Connect account. | |
Assist: Users can remotely assist customers with any computer issues using their GoToAssist product. They also have access to Webinar features. | |
Meeting: Users can start/host meetings using the product they have provisioned (GoTo Connect, GoToMeeting, or GoToTraining). | |
Webinar: Users can host webinars and access the other features associated with GoToWebinar. | |
Training: Users have access to live on-demand training software | |
Customer Engagement: Users can send SMS/MMS campaign messages and allows access to a multi-channel shared inbox in their GoTo Connect account. | |
Attendant console: An extension of the GoTo Connect softphone that allows users to streamline call management by efficiently handling incoming calls, transferring them to the right extensions, and managing call routing.
Important: Users with this product license will have full visibility to all ongoing calls within their GoTo Connect account.
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Remote support: Real-time device access and control for PCs and Macs. | |
Mobile support: Instant, real-time support for Android and iOS devices. | |
Helpdesk: Ticketing and incident management system which works in Microsoft Teams, the Customer Portal, and the Console. | |
Camera share: Live end-user camera streaming without downloading an additional applet. | |
Mobile device management: Enables the GoTo Resolve MDM feature set for the user. See https://support.goto.com/resolve-mdm. |