How do I assign a user to a direct extension?

    Assign a user to a direct extension, also known as a line. The direct extension can be assigned as a primary or secondary extension.

    About this task: Users can only be assigned to only one primary extension but can be assigned to an unlimited number of secondary extensions. If you assign a user to a primary extension when the user is already assigned to a different primary extension, the user will be reassigned.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Direct extensions, select the direct extension where you want to assign a user.
    3. From the Overview tab, and then the Assign to card, select +Assign to user.
    4. Enter the name of the user or choose a user from the drop-down list.
    5. Choose if the extension should be a primary or secondary extension for the user.

      Tip: To learn more about the difference between primary and secondary extensions, refer to What is the difference between primary and secondary extensions?

    6. Select Assign.