Why am I getting an "Insufficient Permissions" error message?

When you configure your Active Directory v2 settings, you will encounter an "Insufficient Permissions" error message if the LogMeIn admin account you are using does not have an Organization Admin role.

Your LogMeIn account must have an admin role in the following two places:

1. In the Admin Center at

2. In the Organization Center at

To fix this, do one of the following:

  • Sign in using an existing LogMeIn admin account that already has an Organization Admin role.
  • Contact your LogMeIn account admin to request that your account be additionally provisioned with an Organization Admin role.

Once you have logged in with a LogMeIn account that has an Organization Admin role, you can proceed to Step #5 in the "Set Connections" section of Configuring the Active Directory Connector v2.