product icon

Toll-Free Numbers FAQs

Review frequently asked questions about toll-free numbers.

Learn about the Toll-Free Numbers & Call Me plan.

The features that are available on your account may vary depending on your subscription plan.

What is enhanced audio (toll-free number?

If you have a paid subscription plan, your built-in audio options automatically include long distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for charges billed from their own telephone provider when they use these phone numbers to dial in to the audio conference.

In addition, you can also provide toll-free phone numbers with enhanced audio. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference.

See Provide Toll-Free Phone Numbers for more information.

Note: To minimize billing charges, any attendee who joins a session before the organizer will be disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes, along with the minutes incurred by any attendees waiting for the event to start.


How much does it cost to use enhanced audio (toll-free number)?

Per-minute charges are based on your service contract, and minutes are calculated per participants (e.g., if 3 participants dialed in to your session for 10 minutes each using the toll-free option, you will have used 30 minutes of your plan). Those who join by regular toll numbers are charged rates based on their own long distance provider. There are no additional charges for those who join a session using VoIP.


How am I billed for enhanced audio (toll-free number)?

You will receive a separate monthly invoice from GoTo for any toll-free minutes used by you and your attendees.


How do I add the toll-free option to sessions that I've already scheduled?

For any sessions that were scheduled prior to purchasing Toll-Free Numbers & Call Me, the regular toll-based conference numbers will automatically be replaced with the toll-free numbers. We recommend you resend the session invitation to participants so they have access to the new toll-free audio information. The Webinar ID and URLs will stay the same, and the new toll-free number will be provided to attendees in the Waiting Room as well as in the Audio pane of the Control Panel.



How do I schedule a session with toll-free numbers?

For which countries do you offer international toll-free & long distance (toll) service?

Is there anything different about recording a session with enhanced audio?

No. Whether you or your attendees join with VoIP, long distance, or toll-free audio, you can seamlessly record audio. Open Preferences > Recording > Use GoToMeeting integrated audio.


How can I cancel enhanced audio?

If you'd like to cancel your Toll-Free Numbers & Call service, please contact our Global Customer Support.