Toll-Free and Call Me FAQs
Review frequently asked Toll-Free and Call Me questions. If you have other questions related to this change, click Call Support at the bottom of this article.
What happened to OpenVoice Integrated and why do I now see Toll-Free and Call Me on my bill?
GoTo is pleased to provide its former subscribers of OpenVoice Integrated (also known as "OVI”) an offering that is now fully integrated with GoToMeeting called “Toll-Free and Call Me". All of the features and functionality of OVI are included in the new fully-integrated Toll-Free and Call Me services. The transition to this integrated offering should be automatic and seamless to you and your users – you will not see any interruption to your service or any change in your audio conferencing phone numbers.
As part of this change, the Toll-Free and Call Me service is provided by GoTo USA, Inc.
Where did the Universal Service Fund charge go on my bill?
Since OVI was deemed to be a standalone telecommunications service, GoTo was required by law to contribute a percentage of interstate and international revenues derived from the sale of OVI to the Federal Universal Service Fund (or FUSF), a government program established in 1997 by the Federal Communications Commission (“FCC”) to help fund government-administered programs that subsidize telecommunications and broadband services for low-income consumers, schools, libraries, and healthcare facilities, as well as for individuals living in rural and high-cost areas. As permitted by the FCC, GoTo previously charged its OVI customers a Universal Service Fund (“USF”) fee, which was used by GoTo to recover the cost of their federally-required contributions to FUSF.
Because "Toll-Free and Call Me" is fully integrated with GoToMeeting (itself a non-telecommunications service), GoTo is no longer obligated to contribute any "Toll-Free and Call Me" revenues to the FUSF so there is no longer any need for GoTo to collect a USF fee on your invoice.
Do I have to take any further action based on this change?
Your conferencing numbers, services, and general experience should remain the same so you can enjoy the benefits and cost savings of our fully-integrated "Toll Free and Call Me" offering without having to take any action. However, we do want to ensure you, your users, and your accounts payable teams are aware of the following:
- You will no longer see OpenVoice Integrated on your invoice and will instead see "Toll Free and Call Me".
- You will no longer see a USF charge on your invoice because "Toll Free and Call Me" is fully integrated with GoToMeeting and is not subject to FUSF.
- Whereas OpenVoice Integrated was a telecommunications service provided by GoTo Audio LLC," Toll Free and Call Me" is provided to you by GoTo USA, Inc., the same GoTo entity who is providing you GoToMeeting.