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Reports & Analytics

Use the analytics tab of your dashboard to view high-level data of your webinar history in easy-to-read charts and stats. You can see analytics for all your live events or recordings and drill down for details on a specific session. You can also built reports to get detailed analytics of a specific session.

View analytics

  1. Sign in to your account at https://global.gotowebinar.com.
  2. From the left side menu, select the Bar Graph icon to open your Analytics page.
  3. From the Live tab, see your past live events.
  4. From the Recording tab, see all recordings (including videos uploaded to your GoTo Stage channel).
  5. Filter and sort webinars to find details of a specific session as desired;
    • Filter: Filter webinars by the number of registrants and/or attendees.
    • Date range: Customize your list of webinars by changing the date range.
    • Build Report: Generate reports for detailed analytics of a session. There are multiple types of reports you can generate.
    • Search: Search for a specific webinar by typing in the webinar name.
What to do next: Download the chart as a .PNG, Excel, or CSV file for external use by selecting Print or download chart.

View admin analytics

  1. Sign in to GoTo Admin.
  2. From People > Users, select your name.
  3. From Overview, find the Product usage card and then select Open the dashboard.

    Result: This will open the Admin Analytics board inside of your webinar dashboard where you can see overall details such as the total amount of sessions, amount of registrants and attendees, as well as the attendance rate, based on the filters you set below.

  4. Filter and sort webinars to find details of a specific session as desired;
    • Organizer: Search for and select the organizer(s) that you want to reports for.
    • Filter: Filter webinars by the number of registrants and/or attendees.
    • Date range: Choose from several curated options or use the calendar to enter a custom date range.
    • Build Report: Generate reports for detailed analytics of a session. There are multiple types of reports you can generate.
    • Search: Search for a specific webinar by typing in the session or organizer name.

Generate reports

Organizers can build reports of their webinar history, attendees, and more up to two years after a session's scheduled date. This tool comes in handy when you need details for session comparison. Depending on what details you're looking for, you can choose from several different types of reports to generate. All data is exported to an Excel or CSV file.

Attention: If you cancel your account, all content (including these reports) will be inaccessible once the service is canceled. These records will be deleted from our servers 90-days after the effective cancellation date of the service and will not be retrievable, even with service reactivation.
If you are an admin coming from the Admin Analytics dashboard instead, skip to step 3. The registration, attendee, and recording reports will be available to you.
  1. Sign in to your account at https://global.gotowebinar.com.
  2. From the left side menu, select the Bar Graph icon to open your Analytics page.
  3. Select Build Report and then select the desired report type:
    • Sessions Overview Report: Shows a high-level summary of all your selected events.
    • Registration Report: Shows when each person registered for the session and their answers to the registration questions, among other details. Use this report to track the registration process for an upcoming session.
    • Multi-Session Attendee Report: Shows additional attendee information across multiple sessions. Use this report to follow up with and compare specific attendee details across different events.
    • Attendee Report: Shows details about each attendee and staff member, including registration information, their join and leave time, Q&A responses, interest rating (will be N/A for staff), their role (if applicable), and more. Use this report to follow up with interested attendees after a session.
    • Engagement Report: Shows attendee's activities including questions asked and engagement count across multiple sessions. Use this report to follow up and compare specific attendee engagements across different events.
    • Q&A Report: Shows details about the questions asked and answers given during each session. Use this report to follow up with attendees who asked questions after a session.
    • Performance Report: Shows high-level statistics on the session from start to finish, including registration, attendance, and feedback. Use this report to track your overall success on a per session basis.
    • Survey Report: Shows a session’s survey questions and attendee’s answers. Use this report to follow up and act on your survey's.
    • Recording Report: Shows details about your recording history, including who registered to view recordings and when recordings were viewed/downloaded. If you choose to attach a recording in a follow-up email, this report will also show which attendees viewed the recording from the follow-up email.

    Result: These reports may include various data points depending on any customizations you've added.

  4. Set the date range to filter your report data.
  5. Select the desired session(s), and then Proceed with selected session(s).
  6. Select the desired file type, and then select Email Report or Download.

    Result: If emailed, the download link is active for 7 days. If downloaded, the report is saved to your computer.

View and manage past sessions

You can view your webinar history to see details of past sessions, including the session’s date, time, title, duration, and attendee count. Your webinar history is stored as long as your account is active (unless a webinar is canceled). You can delete past events as needed to keep your dashboard tidy and easier to search through.

  1. Sign in to your account at https://global.gotowebinar.com.
  2. Select the Past Events tab.
    Note: If a session has just ended, it may take up to 15 minutes before it appears in your Past Events tab.
  3. Optional: To delete webinars;
    1. Select the desired entry and then select Delete webinar in the top right, or select three dot menu > Delete webinar directly from the desired entry in the Past Events tab.
    2. For single events, confirm the action by selecting Delete webinar. For series, you can choose between deleting a single event or the entire series and then confirm accordingly.
    Note: Deletion is permanent. Series events can be deleted as long as all events in the series are already completed. Once a webinar is deleted, attendees will no longer be able to access certificates for that session and any future scheduled follow-up emails will not be sent. However, recordings of the deleted events as well as any reports or analytics on the event will not be removed or impacted in any way.
What to do next: To download the attendee details, generate an Attendee Report. You can also copy a past event using the More icon.

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