Provide Toll-Free Phone Numbers
If you have a paid subscription plan, your built-in audio options automatically include long distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for charges billed from their own telephone provider when they use these phone numbers to dial in to the audio conference.
In addition, you can also provide toll-free phone numbers with enhanced audio. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference.
The features that are available on your account may vary depending on your subscription plan.
Add enhanced audio (toll-free number & Call Me) to your GoToWebinar plan
You can purchase GoToMeeting Plus Toll-Free Number & Call Me at any time. Once your account includes this plan, you will see the toll-free audio and Call Me options whenever you schedule webinars and under the default audio options.
Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account, then you will need to contact them in order to make changes. In addition, if you are the billing contact of an offline account then you will need to contact a LogMeIn representative to make changes to your plan. Please see Who is my billing contact? for more information.
- Log in to the Billing Center at https://billing.logmeininc.com/.
- Click Change Plan and add Toll-Free Numbers & Call Me.
- Click Subscribe Now to confirm.
Schedule a session with toll-free numbers
When you schedule a new webinar , you'll automatically see the option to include toll-free numbers if you have enhanced audio (toll-free numbers & Call Me). Simply select the option, then click Edit to change the countries for which toll-free phone numbers will be provided.
Available international countries with enhanced audio
Remove enhanced audio (Toll-Free Number & Call Me)
You can cancel Toll-Free Number & Call Me at any time. Keep in mind that you (and other organizers on your account) will lose access to toll-free numbers, and toll-free numbers will be removed from all scheduled sessions associated with your account.
Log in at https://global.gotowebinar.com.
- Click Remove Toll-Free Numbers & Call Me.
- Click Unsubscribe Now to confirm.