Add Interprefy to your sessions so that your attendees can listen to the audio portion of the event using a language of their choosing.
Note: This feature is only available for Standard sessions hosted on our new GoTo platform. Learn how to switch now! Password protected sessions still require our classic platform and thus cannot use the Interprefy feature.
Before you begin: As an organizer, you must confirm the required languages and the
cost of the service with Interprefy. Once confirmed, Interprefy will then provide a token
before the start of each session for which you want to offer this feature. The entire process from request to token creation can take up to 3 business days so plan accordingly when scheduling any sessions where Interprefy is desired.
These translation services will apply to any videos played during the session as well.
- Sign in to your account at https://dashboard.gotowebinar.com.
- Either schedule a new webinar event or open an existing one to get to the Event Details page.
- From Live Interpretation, select request a token key.
Fastpath: You can also access the form here to request a token key.
Result: A form will pop up for you to complete with your requirements and then submit to the Interprefy team. They will then reach out with a quote tailored to your specific needs for that session. Once details are agreed on and payment is made, a token key is created and an Interprefy Project Manager is assigned to your upcoming session to manage the requested translations. Expect this process to take about 2-3 business days.
- Once received, enter the token key and select Save.
Remember: This token key is only valid for this session. A new token is needed for each session that will utilize this feature.
Troubleshooting: If you have not yet selected Use the new GoTo Webinar from your dashboard settings tab, you will not be able to add the token key. Switch over before completing these steps.
- At the designated time, start your session and broadcast to allow attendees to utilize this feature as desired.
Result: All participants will see an Interpretor icon on the bottom right of their screen (regardless of join method or layout preference) that they can select. Once they choose their preferred audio language from the available options, the selected language will replace the default audio of the session for that user (either by using a live interpretor or AI interpretation as determined by the Interprefy Project Manager coordinating translations for that session).
