How do I configure GoToWebinar to work with firewalls?
Manually unblock the download
Most security programs allow you to configure access to specific programs in their firewall settings. To configure the firewall to allow GoToWebinar, look in the program rules for g2mcomm.exe and set it to Allow or Full Access.
The method for doing this will vary depending on both your operating system and the firewall software that you are using (e.g., the built-in Windows Firewall vs. a third-party application like McAfee or Norton).
Configure firewalls on your computer
- Host or join a session to set off your firewall.
- When prompted to enable GoToWebinar to access the Internet, click Yes. Then select the "Remember the answer each time I use this program" check box.
- Open your anti-virus program to allow it to accept all GoToWebinar files. The following must be admitted via 1 of 3 ports: 80, 443 or 8200. One-way TCP connectivity is required (TCP outbound).
Configure firewalls within a network domain
If you're using a firewall in a corporate environment that uses a network domain, you may have a hardware firewall.
Instruct your IT department to read through the Optimal Firewall Configuration to allow GoToWebinar to connect.