Collect logs
Logging can be helpful when you run into any issues because they note and capture information on how you use the app. You can learn how to create and collect log files to help us analyze, troubleshoot, and debug any problems you may encounter while using our app.
Collect from the GoTo desktop app
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.
Collect logs from a Google Chrome browser
We recommend using the desktop app as it is much easier to collect logs from there. However, you can collect logs from the browser experience as well, you just need to do so before ending the session and closing the browser. There are a few types of logs you can collect while on the browser:
- Console logs — These monitor what happens on your computer's Chrome browser.
- Network logs — These monitor what happens in your network.
- WebRTC Internals — These monitor the audio, video and other real-time communication features.
Console & Network Logs
- For Console Logs:
- Select .
- Right-click anywhere in the Developer tools and select Save as.
- The logs will be located in the folder you choose as a .log file type.
- Select .
- For Network Logs:
- Select Network and then enable Preserve log.
- Right-click anywhere in the Developer tools windows, and select Save as HAR with content.
- The logs will be located in the folder you choose as a .har file type.
- Select Network and then enable Preserve log.
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.
WebRTC Logs
- If you're running a webinar, open that tab and repeat the steps that produced the issues you encountered and wish to get logs for, then select Download the PeerConnection updates and stats data.
Important: Make sure to disable the two options after you are done recreating the issue and retrieving the logs.
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.
