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For most accounts, you can change the email address that you use to sign in to your GoTo account and/or add a "Recovery" email address to use as a backup in case you ever lose access to your "Primary" email address.

1. Sign in to the My Account page at https://myaccount.logmeininc.com.
2. Click Sign In & Security in the left navigation.
3. In the Email Address section, click Edit.
4. Under Primary email, enter your desired email address. This will be the email address you use to log in to your account.
5. Under Recovery email, enter an email address (must be different from your primary email address) that you would like to use to be sent a password reset email, as a backup measure in case you lose access to your primary email address. If the field is left blank (displayed as "None set," as shown below), the password reset email will be sent to your primary email address.
6. Click Save when finished.

   

If the use of Enterprise Sign-In is enforced (i.e., not optional) in your account, you can make changes to your email prefix, but you must choose from a list of email domains allowed by your company.

Learn more about Enterprise Sign-In (SSO).

Note: You cannot set a Recovery email address for an account that is enforced to use Enterprise Sign-in as the only login method.

1. Sign in to the My Account page at https://myaccount.logmeininc.com.
2. Select Sign In & Security in the left navigation.
3. In the Email Address section, click Edit.
4. Under Primary email, make your desired changes to the email username.
5. Use the drop-down menu to select your desired email domain (only domains validated by your company will be listed).
6. Click Save when finished.