HELP FILE
Test Your Connection (Windows)
If you're on a Windows computer, you can test your network by testing your desktop app connection or running the Connection Wizard.
Applies to paid subscription plans only (learn more)
Test the connection of your desktop software
Does something feel off with your training session? You can use the Preferences window to test your GoToTraining connection before or during a session to find out for sure.
1. Open Preferences.
2. Click Connection in the left menu.
3. Under "Test your GoToMeeting connection", click Test Connection.
4. Under "Test Results", you'll see one of the following messages:
- Passed: You've established a connection.
- Fail: You haven't established a connection. See Join Help and FAQs for troubleshooting info.
Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToTraining. If you don't have a proxy, please check to see that you have the minimum system requirements.
5. Click OK when finished.
