Subscription Plan FAQs

Learn the answers to the most common questions regarding your subscription.

Why are there multiple GoTo Training plans on my account?

When you sign up for a paid GoTo Training subscription plan, we throw in a free GoTo Meeting subscription plan as well! Unlike your paid plan, the Free plan allows you to add unlimited organizers and invite up to 10 attendees per session, which means you can share GoTo Meeting with as many of your friends and colleagues that you'd like.

When you are the administrator of an account with both paid and free subscription plans, you can use the Admin Center to specify which organizers on your account use which plan. The paid subscription plans provide organizers with more advanced features like the desktop and mobile apps, so you can purchase each seat as needed. The free subscription plan provides organizers with basic GoTo Meeting access without the advanced features, so you can add as many people as you'd like!

Note: Not all customer accounts have a GoTo Meeting Free plan included. If you would like to have it added to your account, please contact a representative.

How can I tell which organizer has which subscription plan?

It's all up to you! If you are an account administrator, you can use the Admin Center to specify which of your users have access to each plan.

When you first add an organizer, you will be given the option to select which plan to give them (i.e., one of the paid organizer seats, or one of the unlimited free organizer seats).
If you want to change an organizer's plan at any time, you can simply edit their Product settings and select the new plan.

What is the difference between the subscription plans?

The main differences between our subscription plans is the amount of attendees that can be invited and the number of features that are included. For example, our Free plan offers the most basic features that you would need to have a successful online meeting – real-time screen sharing, webcam, and high-quality audio. When you move up to paid subscription plans, additional features to increase your productivity and effectiveness become available (such as the installable software and session recording). Learn more.