Installation Troubleshooting for Mozilla Firefox (Mac)

    Are you having trouble installing the desktop app while using Mozilla Firefox? There are a couple of things that you can try.

    Restart the Download

    On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener" file begin downloading and display at the bottom of your screen.

    Check the Launch Application Window

    A Launch Application window needs you to select an application to open GoTo Meeting with. Note that it might be hidden behind another window, so try minimizing the browser window to see it.
    1. When the Launch Application window appears, select GoTo Opener and enable the “Remember my choice for GoTo Opener links” checkbox, then click OK.
    2. When prompted, click Open to launch GoTo Training.

    Run the GoTo Training Launcher File

    1. Press z + Shift + J on your keyboard to open the Downloads folder, then click GoTo Opener.dmg.
    2. When you see the GoTo Opener image, double-click it to launch the program.
    3. When prompted, click Open to launch GoTo Training.