Installation Troubleshooting for Google Chrome (Windows)
Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.
Approve the External Protocol Request
If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click
Launch Application to continue.
![](https://assets.cdngetgo.com/87/96/55674330498696a952b4666dda07/chrome-epr.png)
Restart the Download
On the Launcher page, click
download & run GoTo Training in the blue box on the launcher page. You should then see the "
GoTo Training Opener.exe" file begin downloading and display at the bottom of your screen.
![](https://assets.cdngetgo.com/c6/0d/f4ae518b4ec7b38f93a5b9acef61/g2t-join-chrome-re3start.png)
Run the GoTo Training Opener File
The "
GoTo Training Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click
Run to launch
GoTo Training. If you do not see the "
GoTo Training Opener.exe" file in your browser, you can retrieve it as follows.
- Press Ctrl + J on your keyboard.
- In the Downloads folder, click GoTo Training Opener.exe.
- Click Run to launch GoTo Training.