HELP FILE

Installation Troubleshooting for Google Chrome (Windows)

    Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

    Approve the External Protocol Request

    If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click  Launch Application to continue.

    Restart the Download

    On the Launcher page, click download & run GoTo Training in the blue box on the launcher page. You should then see the " GoTo Training Opener.exe" file begin downloading and display at the bottom of your screen.

    Run the GoTo Training Opener File

    The " GoTo Training Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoTo Training. If you do not see the " GoTo Training Opener.exe" file in your browser, you can retrieve it as follows.
    1. Press Ctrl + J on your keyboard.
    2. In the Downloads folder, click GoTo Training Opener.exe.
    3. Click Run to launch GoTo Training.