Installation Troubleshooting for Google Chrome (Mac)
Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.
Restart the Download
On the Launcher page, click
download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener" file begin downloading and display at the bottom of your screen.
![](https://assets.cdngetgo.com/c6/0d/f4ae518b4ec7b38f93a5b9acef61/g2t-join-chrome-re3start.png)
Run the GoTo Training Install File
If you do not see the "
GoTo Training Launcher.dmg" file in your browser, run the install file again.
- Press z + Shift + J on your keyboard to open the Downloads folder.
- When you see the GoTo Opener image, double-click it to launch the program.
- When prompted, click Open to launch GoTo Training.
Approve the External Protocol Request
If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click
Open GoToOpener to continue.
![](https://assets.cdngetgo.com/60/78/a8c7668445ba8567de46f2be65e1/install-chrome-openopener.png)