HELP FILE

How do I sign in?

    When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications.

    Sign in with a regular account

    The majority of organizers use the same email address and password to sign in as they did when they initially signed up for or were invited to an account.
    1. Go to https://myaccount.logmeininc.com.
    2. Enter the email address and password used for your account. If desired, check the box to enable the "Remember me" option.

      Note:  If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.

    3. Select Sign in.
    4. If prompted, verify your login.

      Note: If you receive an error, you may be configured to use single sign-on. Try selecting My Company ID and entering your email address there.

    Sign in using single sign-on

    For some organizers who are part of large companies, their IT Admin may have enabled and/or enforced Enterprise Sign-In (single sign-on). This means they use the same username/password to log in to GoTo Training as they do to log in to other work systems (like their email or work-issued computer).
    1. Go to https://myaccount.logmeininc.com.
    2. Enter your company email address. If you are not automatically redirected, you can select My Company ID, then enter your company email address and select Continue.
    3. You will be redirected to your company's sign-in page, where you can proceed to log in with your company credentials.

      Note: If you receive an error, you might not be configured to use single sign-on. Try selecting I have my own email address to return to the default Sign In page, then try again.

    4. Interested in enforcing single sign-on as your users' only login method for accessing their product account? For more information, select Contact Support to get in touch with our Customer Care team.

    Sign in with social media

    You can choose to sign in using one of your existing social media accounts, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your GoTo product with no additional login. You can choose to login in this way at any time.
    1. Go to https://myaccount.logmeininc.com.
    2. At the bottom of the screen, click the Facebook, Google, LinkedIn, or Microsoft logo.
    3. Follow the on-screen instructions for linking your accounts together. You will be sent to the social sign-in provider to view the terms. If you have logged into a product as an attendee using your email, and trial or purchase a GoTo product with the same email address, you will be requested to login again with your email to proceed.
    4. For future logins to your GoTo Training account, if you are already logged into the provider, you can launch GoTo Training with no further login. If you are not logged into your provider, you step through that provider’s login.

    Sign in to the admin center

    If you are an account admin, you can sign in to the Admin Center at https://admin.logmeininc.com to manage your users and account settings. You can then use the same steps to log in as those laid out for organizers above (a regular account, a Company ID, or a social media account).
    Note: If you also have an organizer account, you can access the Admin Center from the toolbar while signed in. Learn more.

    Troubleshooting

    If you're having trouble logging in to your account, try the following:
    • You may be trying to log in with the wrong type of Login ID. Click the My Company ID link or I have my own email address link, then try logging in again.
    • Try resetting your password.
    • You might not have an organizer account at all; see Why am I being asked to log in? for more information.
    • If you still can't log in, select Contact Support to contact our Customer Care team.

    Forgot Your Password?

    If you can't remember your password, you can reset it using your email address.
    1. Go to the Forgot password? page.
    2. Enter your login email address and select Reset Password.
    3. You'll receive a "Forgot Your Password" email. Select the link inside to create a new password.
    4. If you don't get the email, view Why didn't I get my "Reset Password" email?.