How do I sign in?
When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications.
Sign in with a regular account
The majority of organizers use the same email address and password to sign in as they did when they initially signed up or when they were invited to an account.
Sign in with a passkey
Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using methods like your device lock (fingerprint, PIN, face scan), security key, or browser profile.
Make sure you have
created a passkey first. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account.
Sign in using single sign-on
For some organizers who are part of large companies, their IT Admin may have enabled and/or enforced
Enterprise Sign-In (single sign-on). This means they use the same username/password to log in to
GoTo Training as they do to log in to other work systems (like their email or work-issued computer).
- Interested in enforcing single sign-on as your users' only login method for accessing their product account? For more information, select Contact Support to get in touch with our Customer Care team.
Sign in with social media
You can choose to sign in using one of your existing social media accounts at any time, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your
GoTo product with no additional log in.
Sign in to the admin center
If you are an account admin, you can sign in to the Admin Center at
https://admin.logmeininc.com to manage your users and account settings. You can then use the same steps to log in as those laid out for organizers above (a
regular account,
Company ID, or
social media account).
Note: If you also have an organizer account, you can access the Admin Center from the toolbar while signed in. Learn more.
Troubleshooting
If you're having trouble logging in to your account, it could be due to one or more of the following:
- The wrong type of ID. Select the My Company ID or I have my own email address link, then try logging in again.
- Incorrect password, try resetting it using your email address. If you don't get the email, see Why didn't I get my "Reset Password" email?
- You might not have an organizer account at all.
- If you still can't log in, select Contact Support.