Depending on the actions you take against a user's account in the GoTo Admin Center (classic), the user's account status will reflect as Invite sent, Active, Inactive, or Suspended. Listed below are actions and their outcomes that will affect the user's status. If desired, you can choose to disable change notifications so users are not notified of product(s) and/or role changes made to their account.

Actions Taken	Product Logo(s) Displayed	User Status	Outcome
New user is added by an account admin or manager	Hollow product logo(s)	Invite sent (# of times invitation was sent) Note: Users with OpenVoice assigned may be listed as "Invite sent" but actively using their account	User has not yet signed in to their new account- you can resend the Welcome email to remind them sign in
User has signed in and authenticated with their account within the last 30, 60, or 90 days (based on your user inactivity timeout settings)	Filled product logo(s)	Active	User has an active role and/or product assigned
User has not signed in or authenticated with their account within the last 30, 60, or 90 days (based on your user inactivity timeout settings)	Filled product logo(s)	Inactive	User has activated their account and has an active role and/or product assigned but they have not signed in to their account within the last 30, 60, or 90 days – if the user forgot their password, they can learn how to reset it
User has accepted an invitation to transfer their user profile (containing their currently assigned product) to another GoTo admin's account	No product logos	Suspended	User no longer has an active role and/or product assigned in your account as they have been transferred to another admin's account – learn more about transferring to a different account
User has declined an invitation to transfer to your account	No product logos	Suspended	User has no active role and/or product assigned in your account because they declined to transfer and still remain active on another admin's account – learn more about transferring to a different account
Admin or manager removes all products (but account admin or manager role is still enabled)	No product logos	Active	User has an active account admin or manager role but no products assigned
Admin or manager removes all roles and products	No product logos	Suspended	User remains on the account but cannot sign in to access the Admin Center or any products – learn more about suspending user accounts