HELP FILE

Compare Join Methods

    GoTo Training lets you join sessions from anywhere, no matter what kind of device you're using. You can join using the desktop app, the browser-based Instant Join app or your phone or tablet. When you join a training, the features and tools that are available to you will vary depending on various things (like your operating system or web browser type). See below to learn more about the different join methods, as well as the differences between join methods.

    There are 3 basic ways you can join a session.
    Browser Desktop app Mobile apps
    No download required – Join online from a Google Chrome or Microsoft Edge browser Desktop app required – Join from software downloaded onto your Windows or Mac computer Mobile app required – Join on the go from your mobile phone or tablet
    Benefits:
    • Get into session quickly and easily
    • Join from almost any computer, even if not compatible with the desktop app
    Benefits:
    • Access the full suite of features and tools
    • Use the full Control Panel to facilitate trainings
    Benefits:
    • Join sessions on the go with one click
    • Present content using a virtual whiteboard (iPad only)

    Which method will I join with?

    There are 3 basic ways that you can join a session, as shown below.

    If you join using a computer, then the way that you will be launched into session will vary depending on your operating system and web browser. Use the chart below to see which method you will use. Learn more about system requirements.
    Operating System Google Chrome Microsoft Edge Mozilla Firefox Other browsers
    Compatible with the desktop app:
    • Windows 7 or later
    • Mac OS X 10.9 (Mavericks) or later
    Instant Join app

    Computer or phone audio

    Instant Join app

    Computer or phone audio

    Desktop app*

    Computer or phone audio

    Desktop app*Computer or phone audio
    Not compatible with the desktop app:
    • Windows Vista or earlier
    • Mac OS X 10.8 or earlier
    • Linux/Ubuntu
    • Google Chrome OS

    Instant Join app*

    Computer or phone audio

    Instant Join app*

    Computer or phone audio

    Linux only:

    Instant Join app

    Phone audio

    Not available

    * These attendees will join with the desktop app instead of the Instant Join app if the organizer has disabled Instant Join in their account settings.

    Join Methods: Feature comparison chart

    The features that are available to you will vary depending on how you join!

    In addition, Instant Join app features will vary depending on your web browser and mobile app features will vary depending on your operating system.

      Session features Desktop app Web browser Mobile app
    Join/host Join a session (attendee) Yes Varies by browser Yes
    Host a session (organizer) Yes No No
    Be promoted to co-organizer Yes No No
    Audio Connect via mic and speakers (VoIP) Yes Varies by browser Yes
    Connect via telephone (PSTN) Yes Yes Cellular plan required
    Be muted upon joining Yes No Yes
    Screen and content sharing View the Presenter's screen Yes Yes Yes
    Share your screen Yes

    Varies by browser

    Varies by device
    Share multiple screens Yes No No
    Share screen in "screen clean" mode Yes No No
    Share an application Yes

    Varies by browser

    No
    Share a video Yes No No
    Share a real whiteboard Yes No No
    Share content from a virtual whiteboard No No Varies by device
    Share content from the cloud No No Varies by device
    Cameras Share your own webcam Yes

    Varies by browser

    Varies by device
    View shared webcams Yes

    Varies by browser

    Varies by device
    Hide webcams Yes Yes Varies by device
    Features and tools Join activities Yes Yes Yes
    Join activities with breakouts Yes Yes No
    Chat with others Yes Yes Yes
    Take keyboard and mouse control Yes No No
    Use drawing tools Varies by operating system No No
    Raise your hand Yes Yes Yes
    Download materials Yes No No
    Take polls Yes Yes Yes
    Take tests Yes Yes Yes