Cancellation and Refund FAQs for Corporate Accounts
Before you cancel your account, please review the following frequently asked questions.
How do I cancel my plan?
We're sorry to see you go! If you decide that you want to cancel your GoTo Training subscription plan, you can submit a request to Corporate Account Services, or contact your dedicated GoTo representative directly.
What happens when I cancel?
You will continue to have access to the product(s) and features on your subscription plan until it expires at the end of your billing period. To learn when your next billing period will end, refer to Invoice FAQs for corporate accounts. Your subscription will reflect a "Pending Cancellation" status until that time, meaning that you can reactivate the canceled account without any interruption to the service.
When will changes take place?
Since your subscription plan is pre-paid, you will keep your service until your billing period ends. This means that you and your users will not lose access to any of the features within your subscription plan until your current billing period ends and your subscription plan expires.
Will I receive a credit or refund?
No. Since your subscription plan is pre-paid, you will keep your service until the billing period ends and your subscription plan expires.