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Zooming in/out on the End-user's Screen

    Agents can zoom in and zoom out on the end-user's screen to get a more or less detailed view.

    1. During an active Remote Control or Remote View session, click Zoom on the toolbar.

      Result: The zoom preset value selector is displayed.

    2. You can either click Fit to scale the image of the end-user's entire screen to fit the width of the Console display area, or choose from preset zoom values.
      Tip: When zoomed in, agents can scroll around the screen by moving the mouse pointer to the edge of the screen.
    Article last updated: 21 July, 2022