Agents can zoom in and zoom out on the end user's screen to get a more or less detailed view.

1. During an active Remote Control or Remote View session, click Zoom on the toolbar.

   Result: The zoom preset value selector is displayed.
   

2. You can either click Fit to scale the image of the end user's entire screen to fit the width of the Console display area, or choose from preset zoom values.
   Tip: When zoomed in, agents can scroll around the screen by moving the mouse pointer to the edge of the screen.