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Working with System Information (Diagnostic Reports)

    The System Info tab provides a snapshot of the current status of the end-user's device to help you troubleshoot problems.

    Restriction: The full set of system information is available only during a remote control session. During a chat-only or remote view session, basic browser-related information is displayed.
    1. During an active session click the Info icon on the toolbar.
      Note: If you can't see the icon, click the Interaction panel () icon on the top right of the screen next to the End session button.

      Result: The following view-only information is displayed.

      • CPU
      • Memory usage
      • Logical drives
      • System
      • Processes
      • Network

    2. For detailed information, expand any system info item by clicking on it.
    Article last updated: 1 February, 2023