What do I find under Device Health?
- In the Console, go to the Devices page.
Note: If you have multiple accounts, select your organization in the top left corner next to the GoTo Resolve logo.
- Hover your mouse over a device from your pool and select View details on the right:
Tip: Use the finder in the top left corner to search for a device by name, group, or label.
- In the Device health tile you can see the calculated health score of the device based on the following RMM categories:
Category | Icon | Message | Status |
---|---|---|---|
Alert | No alerts triggered. | Device health is OK. | |
No alert policy triggered. | The indicator is intended solely for informational purposes. | ||
One or more alerts triggered. | The device needs attention. | ||
Windows updates | Up to date. | Device health is OK. | |
Unknown / One or more updates available. | The indicator is intended solely for informational purposes. | ||
Windows is not activated. Limited update capability. | The device needs attention. | ||
Vulnerable. Limited update capability. | Serious error, needs immediate attention | ||
Application updates | Up to date. | Device health is OK. | |
One or more updates available. / Winget not accessible. Limited update capability. | The indicator is intended solely for informational purposes. | ||
Endpoint protection | Protected. | Device health is OK. | |
Scan in progress.../ Unknown. The indicator is for informative purposes only. | The indicator is intended solely for informational purposes. | ||
Virus definition outdated / Windows version too old. Not supported device / Multiple software installed. | The device needs attention. | ||
Threat found. | Serious error, needs immediate attention | ||
Miscellaneous | Redeployment needed | The unattended device(s) need to be redeployed. | |
Unverified | The device needs to be verified. |
Note: When you click the message, GoTo Resolve will navigate to the respective section in the left hand menu.
Tip: You can also access device health information when you select a device and click the three dots icon on the right end of the row.
Article last updated: 24 January, 2024