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What can the Agent do in a Remote Control Support Session on a Mobile Device

    During a remote control support session, the following features and tools are available to the support agent

    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
    Important: Mobile GoToResolve sessions do not include audio.
    The agent can select the monitor they want to view.
    The agent can reboot and restart the end-user's computer and have it automatically reconnect to the same support session.
    Admin mode
    The agent can turn on admin mode to restart the app as a Windows System Service or a Mac deamon during the support session, on condition the session was initiated from the Support tab. The agent has to be in admin mode o set up access to devices when the user is not present, modify programs in system-level directories, and much more.
    Important: Once in a support session click the gear icon in the lower right corner of the screen to toggle Admin mode.
    Blank remote screen
    The agent can turn on and off screen blanking on the end-user's device. When it is turned on, the end-user cannot see the screen of their device.
    Note: This feature is only available when the support session is initiated from the Device tab of the Mobile App.
    Scroll mode and scroll direction
    The agent can set the scroll mode and direction as per their preferences.
    Article last updated: 14 April, 2023