Transferring a Support Session to Another Agent
You can transfer a support session from the Support page of the Console to another agent.
Restriction: This feature is available only in Standard and Premium plans.
Select Start remote support session in the Instant remote support card on the Support page of the Console.
A Support Key is generated and displayed in a new tab.
Note:
Once a Support Key is generated, it remains valid for starting a session for 60 minutes
Article last updated: 21 November, 2022