These minimum hardware, browser, and network configuration requirements apply to computers that GoTo Resolve agents use to support their end users.

Browser Requirements

Desktop

The latest version of Chrome, Firefox, Edge, or Safari.

Android

The latest version of Chrome.

iOS

The latest version of Safari.

Desktop Console Requirements

Windows

• Windows 7 SP3 and above
• Intel Core processor (or above) that supports SSE2
• 4 GB RAM

macOS

• macOS 10.13 and above
• 4 GB RAM

Network Requirements

A working internet connection with stable 1 Mbps download/upload bandwidth.

From both the support agent's and the end-user's network, the following web resources need to be accessible:

Table 1. Required Domains and Ports

Domain	Port	Purpose
*.console.gotoresolve.com	TCP/443	Various Resolve services are hosted under this domain, in AWS Note: Including but not limited to: cdn.console.gotoresolve.com reporting.console.gotoresolve.com sessions.console.gotoresolve.com
*.remoteview.logmein.com	UDP/15000TCP/443	WebRTC server farm Note: See Turn Server IP List
*.s3.amazonaws.com*.	TCP/443	Recording file download using signed URLs
*.s3.eu-central-1.amazonaws.com	TCP/443	Recording file download using signed URLs
*.s3.us-west-2.amazonaws.com	TCP/443	Recording file download using signed URLs
*.services.gotoresolve.com	TCP/443	Various Resolve services are hosted under this domain, in Azure Note: Including but not limited to: frontend.services.gotoresolve.com api.services.gotoresolve.com zerotrust.services.gotoresolve.com
authentication.logmeininc.com	TCP/443	Login page
avatars.servers.getgo.com	TCP/443
console.gotoresolve.com	TCP/443	Main URL for GoTo Resolve
dumpster.console.gotoassist.com	TCP/443	Log collector
mdm.gotoresolve.com<yourname>.mdm.gotoresolve.com	TCP/443	MDM integration
sessions.gotoresolve.com	TCP/443
turn.console.gotoassist.com	UDP/3489TCP/443	Turn servers for media session fallback, WebRTC traffic Note: See Turn Server IP List
turn.gotoresolve.com	UDP/3489TCP/443	File transfer

Table 2. Optional Domains and Ports

Domain	Port	Purpose
*.segment.com	TCP/443
*.pendo.io	TCP/443
*.sentry-cdn.com	TCP/443
*.sentry.io	TCP/443
dc.services.visualstudio.com	TCP/443
*.pusherapp.com	TCP/443
*.pusher.com	TCP/443

For the WebRTC component there is a fallback mechanism where it is possible to allowlist dedicated IP addresses.

Table 3. Turn Server IP List

Virginia	Oregon	Frankfurt	Singapore	Mumbai
3.230.232.226	44.229.217.227	3.122.32.27	175.41.141.140	3.108.206.123
50.17.158.207	44.232.77.24	18.158.218.2	18.140.137.139	13.232.7.181
52.54.244.43	52.13.255.230	18.158.121.211	54.255.48.58	43.205.76.185
54.146.34.187	52.35.84.247	52.28.148.85	54.255.100.96	65.0.112.174
54.204.126.154	54.185.112.207
54.227.77.39	54.189.249.52

For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoTo Resolve side:

• 443 TCP traffic for GoTo Resolve support sessions
• 3489 UDP traffic for GoTo Resolve file transfer sessions and as media session fallback
• 15000 UDP traffic for GoTo Resolve WebRTC server farm usage

Restriction: GoTo Resolve sessions cannot be hosted in a Citrix-based environment.