System Requirements for Agents
These minimum hardware, browser, and network configuration requirements apply to computers that GoTo Resolve agents use to support their end users.
- Browser Requirements
- The latest version of Chrome, Firefox, Edge, or Safari.
- The latest version of Chrome.
- The latest version of Safari.
- Desktop Console Requirements
- Windows 7 SP3 and above
- Intel Core processor (or above) that supports SSE2
- 4 GB RAM
- macOS 10.13 and above
- 4 GB RAM
- Network Requirements
A working internet connection with stable 1 Mbps download/upload bandwidth.
From both the support agent's and the end-user's network, the following web resources need to be accessible:
Table 1. Required Domains and Ports Domain Port Purpose *.console.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in AWSNote: Including but not limited to:
*.remoteview.logmein.com UDP/15000TCP/443 WebRTC server farmNote: See Turn Server IP List *.s3.amazonaws.com*. TCP/443 Recording file download using signed URLs *.s3.eu-central-1.amazonaws.com TCP/443 Recording file download using signed URLs *.s3.us-west-2.amazonaws.com TCP/443 Recording file download using signed URLs *.services.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in AzureNote: Including but not limited to:
authentication.logmeininc.com TCP/443 Login page avatars.servers.getgo.com TCP/443 console.gotoresolve.com TCP/443 Main URL for GoTo Resolve dumpster.console.gotoassist.com TCP/443 Log collector mdm.gotoresolve.com<yourname>.mdm.gotoresolve.com TCP/443 MDM integration sessions.gotoresolve.com TCP/443 turn.console.gotoassist.com UDP/3489TCP/443 Turn servers for media session fallback, WebRTC trafficNote: See Turn Server IP List turn.gotoresolve.com UDP/3489TCP/443 File transfer Table 2. Optional Domains and Ports Domain Port Purpose *.segment.com TCP/443 *.pendo.io TCP/443 *.sentry-cdn.com TCP/443 *.sentry.io TCP/443 dc.services.visualstudio.com TCP/443 *.pusherapp.com TCP/443 *.pusher.com TCP/443
For the WebRTC component there is a fallback mechanism where it is possible to allowlist dedicated IP addresses.
Table 3. Turn Server IP List Virginia Oregon Frankfurt Singapore Mumbai 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206
Restriction: GoTo Resolve sessions cannot be hosted in a Citrix-based environment.
- 443 TCP traffic for GoTo Resolve support sessions
- 3489 UDP traffic for GoTo Resolve file transfer sessions and as media session fallback
- 15000 UDP traffic for GoTo Resolve WebRTC server farm usage
Article last updated: 31 March, 2023