Starting managed support sessions
You can either request to control the end-user's device immediately, or start a chat-only session and request screen sharing or remote control when needed.
Actual procedures may vary slightly depending on operating systems. GoTo Resolve session initiation follows the usual operating system behavior. Watch this video on starting support sessions:
| Platform | Remote View | Remote Control |
|---|---|---|
| Windows | Yes | Yes |
| Mac | Yes | Yes |
| Android | Yes | Yes
Important: End-users have to download the GoTo Resolve Agent app.
|
| Chrome OS | Yes | No |
| iOS | Yes | No
Important: End-users have to download the GoTo Resolve Agent app.
|
Article last updated: 12 December, 2022