product icon

Starting managed support sessions

You can either request to control the end user's device immediately, or start a chat-only session and request screen sharing or remote control when needed.

Actual procedures may vary slightly depending on operating systems. GoTo Resolve session initiation follows the usual operating system behavior. Watch this video on starting support sessions:

Remote View/Remote Control availability per operating system
Platform Remote View Remote Control
Windows Yes Yes
Mac Yes Yes
Android Yes Yes
Important: End users have to download the GoTo Resolve Agent app.
Chrome OS Yes No
iOS Yes No
Important: End users have to download the GoTo Resolve Agent app.
Article last updated: 12 December, 2022