Starting managed support sessions
You can either request to control the end user's device immediately, or start a chat-only session and request screen sharing or remote control when needed.
Actual procedures may vary slightly depending on operating systems. GoTo Resolve session initiation follows the usual operating system behavior. Watch this video on starting support sessions:
Platform | Remote View | Remote Control |
---|---|---|
Windows | Yes | Yes |
Mac | Yes | Yes |
Android | Yes | Yes
Important: End users have to download the GoTo Resolve Agent app.
|
Chrome OS | Yes | No |
iOS | Yes | No
Important: End users have to download the GoTo Resolve Agent app.
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Article last updated: 12 December, 2022
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.