HELP FILE

Starting managed support sessions

    You can either request to control the end-user's device immediately, or start a chat-only session and request screen sharing or remote control when needed.

    Actual procedures may vary slightly depending on operating systems. GoTo Resolve session initiation follows the usual operating system behavior.

    Table 1. Remote View/Remote Control availability per operating system
    Platform Remote View Remote Control
    Windows Yes Yes
    Mac Yes Yes
    Android Yes Yes
    Important: End-users have to download the GoTo Resolve Agent app.
    Chrome OS Yes No
    iOS Yes No
    Important: End-users have to download the GoTo Resolve Agent app.
    Article last updated: 7 September, 2022