You can learn from this article how to start an instant remote view session from the Mobile Agent App.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
- Select Remote view in the Support tab of the Mobile App.
- Invite your end-user to join the session by sending them the Support key. You have the following options:
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Send the link over the phone or a messaging app
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Send the end-user the support key over the phone or a messaging app.
End-users can join a support session at https://helpdesk.me/join.
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Send the support key to the end-user
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Direct your end-user to
https://helpdesk.me/join and ask them to enter the support key of the session.
- Ask the end-user to click Accept in the chat window.
- Select Remote View.
- Ask the end-user to click Share so that they can establish a support session.
Note: End-users can share their entire screen - or if they are using multiple screens, they can select one to share - a specific window or browser tab.
Result: A Remote view support session is established.
Important: You can elevate your Remote view support session to a Remote control support session any time by clicking the arrow icon at the bottom of the screen.
Note: You can see basic information about the end-user and their device by tapping the info icon on the top right of the session screen.
- To end the session, click End session in the left-hand column of the Support page.
Note: When the Mobile Agent app is no longer active due to inactivity, the session ends automatically.
