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Starting an Instant Remote Control Session from the Mobile Agent App

    You can learn from this article how to start an instant remote control session from the Mobile Agent App.

    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
    1. Select Remote control in the Support tab of the Mobile App.
      Tip: Checking the Request remote control as soon as the end-user arrives box automatically initiates a remote control support session.
    2. Invite your end-user to join the session by sending them the Support key. You have the following options:
      Send the link over the phone or a messaging app
      Send the end-user the support key over the phone or a messaging app. End-users can join a support session at
      Send the support key to the end-user
      Direct your end-user to and ask them to enter the support key of the session.
    3. Ask the end-user to click Accept in the chat window.
    4. Select Remote Control.
    5. Ask the end-user to click Download application in the chat window, so that they can download and run the support application required to establish a support session.

      Result: A remote control support session is established.

    6. A mouse is displayed on the mobile screen and you can start remote controlling the end-user's device.
    7. To end the session, click End session on the top of the Support page.
    Article last updated: 24 April, 2023