You can learn from this article how to start an instant remote control session from the Mobile Agent App.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
- Select Remote control in the Support tab of the Mobile App.
Tip: Checking the Request remote control as soon as the end-user arrives box automatically initiates a remote control support session.
- Invite your end-user to join the session by sending them the Support key. You have the following options:
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Send the link over the phone or a messaging app
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Send the end-user the support key over the phone or a messaging app.
End-users can join a support session at https://helpdesk.me/join.
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Send the support key to the end-user
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Direct your end-user to
https://helpdesk.me/join and ask them to enter the support key of the session.
- Ask the end-user to click Accept in the chat window.
- Select Remote Control.
- Ask the end-user to click Download application in the chat window, so that they can download and run the support application required to establish a support session.
Result: A remote control support session is established.
- A mouse is displayed on the mobile screen and you can start remote controlling the end-user's device.
- To end the session, click End session on the top of the Support page.
