You can learn from this article how to start an instant mobile device support session from the Mobile Agent App.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of GoTo Resolve.
- Select Mobile device support in the Support tab of the Mobile App.
- Invite your end user to join the session by sending them the Support key. You have the following options:
-
Send the link over the phone or a messaging app
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Send the end user the support key over the phone or a messaging app. End users can join a support session at
.
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Send the support key to the end user
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Direct your end user to
and ask them to enter the support key of the session.
- Ask the end user to click Accept in the chat window.
- Ask the end user to click Download application in the chat window, so that they can download and run the support application required to establish a support session.
Result: A remote control support session is established.
- Ask the end user to tap Show Screen on their device to share their screen with you.
![](https://assets.cdngetgo.com/fb/fc/5322d2f64ed7967b4ebda552ea5d/support-show-screen.png)
- Ask the end user to tap Start Broadcast on their device.
![](https://assets.cdngetgo.com/85/b8/2f715ad7491ca4a14fa5898ded8a/support-start-broadcast.png)
Result: The end user can now broadcast their screen with the agent. They can tap any application they want on their device.
Note: Remote control is currently not supported on iOS devices.
- A mouse is displayed on the mobile screen and you can start remote controlling the end user's device.
- To end the session, click End session, or ask the end user to tap Stop Broadcast on their device.
![](https://assets.cdngetgo.com/78/7e/3770b1d044e493de2b1dd22477d2/support-end-session.png)
Article last updated: 14 April, 2023
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.