You can learn from this article how to start an instant camera share session from the Mobile Agent App.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
- Select Camera share in the Support tab of the Mobile App.
- Invite your end user to join the session by sending them the Support key. You have the following options:
-
Send the link over the phone or a messaging app
-
Send the end user the support key over the phone or a messaging app. End users can join a support session at
.
-
Send the support key to the end user
-
Direct your end user to
and ask them to enter the support key of the session.
- Ask the end user to click Continue so that they can establish a support session.
Result: A Camera share support session is established.
- To end the session, click End session in the left-hand column of the Support page.
Note: When the Mobile Agent app is no longer active due to inactivity, the session ends automatically.