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Remote Sound

Use the Remote Sound feature to listen to sound played on the end user's computer while in an active remote control support session.

Before you begin:
Note: The feature is available both in attended and unattended remote control sessions.
Important: Currently, the feature works with remote Windows computers only.
  1. During an active session, click the REMOTE SOUND icon () on the toolbar in the console.

    Result: Speakers are automatically muted on the remote computer of the end user, if they use the default speaker(s).

  2. Click the REMOTE SOUND icon again on the toolbar to restore the original sound settings on the remote computer.
Article last updated: 17 May, 2023