Inviting Another Agent to an Ongoing Support Session
You can invite up to four agents to a support session to collaborate and resolve issues faster.
Restriction: This feature is available only in Standard and Premium plans in sessions when the user is present at their desktop computer. Currently Camera view and Mobile support session are not supported.
Select Start remote support session in the Instant remote support card on the Support page of the Console.
A Support Key is generated and displayed in a new tab.
Note:
Once a Support Key is generated, it remains valid for starting a session for 60 minutes
Article last updated: 3 October, 2022