HELP FILE

How to modify or cancel your GoTo Resolve subscription

    Important: This support site deals with GoTo Resolve end-user issues. If you have questions about other GoTo products, such as GoToMeeting, GoToMyPC, Central, or GoToConnect, please visit the GoTo support site.

    To avoid disruption to your service, you can purchase a paid subscription. To see the differences between the available subscriptions, go to https://www.goto.com/it-management/pricing/resolve.

    To cancel a trial

    You don't need to cancel a trial account. When your trial period expires, your subscription automatically reverts to a free subscription. Again, "free" means free. That is, you don't pay anything for using GoTo Resolve. To see what features you'll miss by having a free account, see https://www.goto.com/it-management/pricing/resolve.

    To modify or cancel a subscription

    To cancel your GoTo Resolve free or paid account, or change the auto-renewal status of your account, please select Contact Support. Our Customer Care Team will be happy to help you. Online cancellation is not available for GoTo Resolve at this time.

    Note: We are GDPR Compliant – ask a Customer Care rep how you can enable data privacy by deleting your account.

    To view or change your billing details

    You can manage your billing details in the billing portal. See How do I access my billing portal?

    Article last updated: 14 October, 2022