How do I link assets to tickets in the Console?
When your end users have issues with their assets, you can link those assets to a Helpdesk ticket to make it easier for agents to react to end-user issues.
Frequently Asked Questions
- Can I link an asset to multiple Helpdesk tickets?
- Yes. However, you have to open each ticket one by one to link an asset.
- What happens to assets after merging Helpdesk tickets?
- When you open a merged ticket, you will only see the assets linked to the parent ticket. You can view the assets of child tickets by opening the child tickets one by one. For more information, see How do I merge tickets in the Console?
- Can I view Helpdesk tickets related to an asset?
- Yes, you can view them in the Inventory tab, see How can I View Helpdesk Tickets Related to an Asset?.
- Can I remove all linked assets at once?
- No, you can only unlink them one by one.
Article last updated: 12 August, 2024