How do I edit helpdesk services in GoTo Admin?
An admin can update the name, description, and email address of helpdesk services in GoTo Admin.
Remember: This feature is not available with a free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results:
Looking for customizing your helpdesk email address? See
How to display a custom helpdesk email address to your end-users?
How to restrict admins to see a service's tickets in the Console?
By default, admins have full access to all your helpdesk services. However, you can restrict admins to see the tickets of certain services.
- In GoTo Admin, go to .
- On the Helpdesk services tab, select a service that you have set up.
- On the Users tab, select a user whose access you want to remove from the selected helpdesk service.
- Click the bin icon
on the right of the user's name.
Results: Admins who are no longer members of a helpdesk service will still be able to manage its settings in
GoTo Admin.
Article last updated: 31 July, 2023