How can I Change the Name of the End-User in a Support Session?
Agents can fill in or change the name of the end user in a managed session in the Console.
When an agent launches a managed remote support session from the Console or the GoTo Resolve mobile application they can fill in or change the name of the end user under Notes.
Note: End users can either enter their name before establishing a remote support session with an agent in their browser when they receive a PIN, or enter it in the active remote support session.
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![](https://assets.cdngetgo.com/3d/51/a3707d054fbf957c7e79fd7c5d8e/change-enduser-name-eu.png)
- Invite the end user to a remote support session.
- You can fill in the name of the end user before the remote support session starts.
- Once the remote support session is active, navigate to Sessions in the left hand navigation column.
- Click the Notes tab on the right.
- Enter or edit the name of the end user.
Article last updated: 21 November, 2022
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.