Agents can fill in or change the name of the end-user in a managed session in the Console.

When an agent launches a managed remote support session from the Console or the GoTo Resolve mobile application they can fill in or change the name of the end-user under Notes.

Note: End-users can either enter their name before establishing a remote support session with an agent in their browser when they receive a PIN, or enter it in the active remote support session.
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1. Invite the end-user to a remote support session.
2. You can fill in the name of the end-user before the remote support session starts.
   
3. Once the remote support session is active, navigate to Sessions in the left hand navigation column.
4. Click the Notes tab on the right.
5. Enter or edit the name of the end-user.