During a Remote Control session, agents can browse and download files from the end-user's device using the File Browser icon on the toolbar.
- During an active Remote Control session, click File Browser on the toolbar.
Note: If you can't see the icon, click the Interaction panel () icon on the top right of the screen next to the End session button.
- Use the File Browser to navigate the file system of the end-user's device.
Tip: Use the arrow next to the current file path at the top to go one level up.
- Hover over the file you want to get and click Download.
Note: You must have read permission to a file to download it.Tip: Although you cannot select multiple files, you don't have to wait for a download to finish. You can have multiple download processes running at the same time.
The file is saved to your default download folder.