Customizing the PIN Entry Form
Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.
Integrated PIN entry forms let your end users contact an agent and enter the PIN code that they receive to the appropriate field.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Note: Customized PIN entry forms can only be used in Standard and Premium plans. It’s important to understand that this feature is intended for customization purposes only, and does not provide a co-branding or rebranding solution.
In this section we provide a customizable PIN-entry form code that you can use in your website.
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After inserting this sample code into your website, you will have the following entry form:<html> <head> <title>Company Inc.</title> </head> <body> <h1 style="color: #5E9CA0;">Company Inc.</h1> <h2 style="color: #2E6C80;">We are here to help</h2> <p>Enter your pin code: </p> <form onsubmit="location.href='https://helpdesk.me/end-user-support/' + document.getElementById('supportSessionId').value; return false;"> <p><input id="supportSessionId" name="supportSessionId" pattern="\d*" type="text" maxlength="9"></p> <p><input type="submit" value="Connect"></p> </form> </body> </html>
Note: The alternative form does not allow you to enter the end user's name prior to the session. The Connect button functions as if the end user clicked on a support link.
Article last updated: 8 March, 2024