End users have to activate the Samsung Knox License to be able to remote control their devices even when they are not present.
- In order to ensure proper operation of the mobile app, you have to complete the setup process by activating the Samsung Know License. Click Activate when prompted:
![](https://assets.cdngetgo.com/21/a7/3bab515e49ba8dc34440db0c3890/samsung-knox-initial-screen.jpg)
- Read and accept the Privacy Policy before checking the I have read and agreed to all the terms and conditions above box.
- Click Agree.
Result: The device is registered and the Knox licence is validated.
- In the next screen click Allow to exclude GoTo Resolve from battery optimization.
- In the next screen Allow or Deny battery usage optimization.
Result: The GoTo Resolve Mobile App is set up and ready for use.
![](https://assets.cdngetgo.com/88/69/a58fe4024a7fb2e9d87a29fbf236/mobile-app-knox-complete.jpg)
Article last updated: 21 November, 2022
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.