The main purpose of patch management is to ensure the security and performance of devices. Sometimes, a patch might behave unexpectedly and cause some issues in different environments. If the pilot test exposes any problems, GoTo Resolve MDM site administrators or the GoTo Resolve MDM Team can block the installation of unwanted or faulty patches. This article explains how you can prevent the deployment of a patch by blocking it. Also, you can find out how to remove the patch from the blocklist.

1. Navigate to the Management > Patches page, and go to the Patches tab.
   
2. Open the patch that you want to block or allow by double-clicking on the row or by clicking the arrow icon at the end of the row.
3. On the Patch page, use the Add to blocklist and Remove from blocklist buttons.
   Note: You cannot allow patches blocked by GoTo Resolve MDM. The deployment of patches blocked by GoTo Resolve MDM is prevented globally on all GoTo Resolve MDM sites. Contact the GoTo Resolve MDM Support Team if you want to allow a patch blocked by GoTo Resolve MDM.

   

   Managed devices will receive the blocklist when they sync with GoTo Resolve MDM next time. If you want your devices to get information about the blocked patches immediately, go to the Devices page and run Actions > Sync now for all devices.