Contact the Apple Deployment Programs Support when you need help with Apple Push Notification service (APNs) certificates generated in the Apple Push Certificates Portal.

If a phone number for your country or region isn't available, you can email apns_programs@apple.com.

You can benefit from the next example on a case where the customer contacted Apple support to move the Push Certificate to another Apple ID.

1. I sent an email to apns_programs@apple.com explaining the situation and what my request for them was.
2. They sent me an email asking me for information about the company data the request was like this:

   Hello,

   This is Jane, a senior Advisor with Deployment Programs Support at Apple.

   I understand you are asking for assistance with your APNs Certificate.

   To ensure that we fully understand your request, please address each item below.

   1. Are you requesting that we reassign a certificate that’s in use with a mobile device management solution?

   2. What is the name, physical address, and URL of the organization that owns and operates the devices associated with this certificate?

   3. Who obtained the certificate that your organization is currently using? (Is he or she still a member of your organization?)

   4. What issue are you trying to resolve by reassigning the certificate?

   The certificate serial number is required to identify it in our system. Please enter this number below; the additional information is helpful but not required.

   Serial Number: Can be found from your GoTo Resolve MDM site's Infrastructure diagram > Apple Push Notification Service

   Expiration date: Can be found from your GoTo Resolve MDM site's Infrastructure diagram > Apple Push Notification Service

   Subject DN: Can be found from your GoTo Resolve MDM site's Infrastructure diagram > Apple Push Notification Service, after CN=APSP:

   Current Apple ID:

   For future contact, please provide your information:

   Name:

   Phone:

   Email:

   Job title:

   Employer’s name:

   Department name:

   Provide the target Apple ID as well as the name and contact information of the person who will manage the certificate.

   Name:

   Phone:

   Email:

   Apple ID:

   Please provide any additional information that you find relevant to your inquiry.

3. After sending this information, they contacted me via phone and also asked for the phone number of the HR department to confirm that I work for my company.
4. Finally, after they confirmed my identity and that I am working for the company, they moved the certificate from one Apple ID to the other one.