The GoToAssist Remote Support iOS app provides screen sharing functionality leveraging the iOS Broadcast feature introduced in iOS11. This enables agents to solve issues on the customer’s iOS device outside of the GoToAssist Remote Support app. When the app is sent to the background, the device screen is still transferred to the GoToAssist Remote Support v5 Agent Console.

1. During a support session, in the GoToAssist Remote Support for iOS app, tap Show Screen.

   Result: The Screen Broadcast dialog is displayed.

2. On the Screen Broadcast dialog tap Start Broadcast.

The GoToAssist Remote Support iOS app provides screen sharing functionality leveraging the iOS Broadcast feature introduced in iOS11. This enables agents to solve issues on the customer’s iOS device outside of the GoToAssist Remote Support app. When the app is sent to the background, the device screen is still transferred to the GoToAssist Remote Support v5 Agent Console.

1. Enable screen recording on your device.
   1. Navigate to Settings > Control Center, and tap Customize Controls.
   2. Under Customize Controls, include Screen Recording.

      Result:

2. Start broadcast to allow the support agent to view the screen of your device.
   1. Open the Control Center on your device by swiping up from the bottom edge of any screen, and 3D touch/long press the Screen Recording icon.
      
      Remember: You must apply 3D touch (iPhone 6S and above), or long press (previous devices). A simple, short tap is not enough.
   2. Select GoToAssist Remote Support v5 from the list.
   3. Tap Start Broadcast.