How do I cancel my GoToAssist Remote Support v5 subscription plan?
Your GoToAssist Remote Support v5 subscription plan is set to automatically renew at the end of your monthly or annual billing period. The billing contact on the account can cancel the next upcoming payment at any time.
If you do cancel your plan, it's important to understand that all content (such as reports and recordings) will be inaccessible once the service is canceled. These records will be deleted from our servers 90-days after the effective cancellation date of the service and will not be retrievable, even with service reactivation.
Attention: If your product subscription is a trial plan, you do not need to cancel. Your trial will automatically cancel when your trial subscription expires.
Before you begin: You must be the
billing contact for your account to perform this task. View
Corporate Billing Portal FAQs if you view something different than the steps shown below.
- On the Subscriptions page, select
in the top-right corner of your product subscription, then choose Cancel Subscription.
Attention: You will not see if you have a trial subscription. Your trial subscription will automatically cancel when your trial expires.
Results: You have successfully turned off automatic renewal for your selected subscription, and a "Pending Cancellation" message now appears on your Subscriptions page below the product.
Remember: If you change your mind and wish to keep your subscription, you can reactivate your subscription plan before it expires. Once the service is officially cancelled though, all content (such as reports and recordings) will be inaccessible. These records will be deleted from our servers 90-days after the effective cancellation date of the service and will not be retrievable, even with service reactivation.
Article last updated: 5 December, 2023