How do I add user licenses on my GoToAssist Remote Support v5 subscription plan?
Billing contacts can add user licenses on an existing subscription plan anytime. Once you increase your license count, you can assign it to one of your users right away.
Before you begin: You must be the
billing contact for your account to perform this task.
Any changes you make to your plan will take effect immediately and will be automatically adjusted and pro-rated against your current account balance.
Note: If you see something different than the steps shown below, you may be on a corporate account.
Results: You have updated the user license count for your subscription plan, and your billing date has updated to reflect the date you made your changes. You have also been sent an email confirmation with details of your purchase.
What to do next: If you increased your number of user licenses, don't forget to assign them to your users so they can log in to
GoToAssist Remote Support v5. Learn more at
How do I enable or disable products for a single user?.
Article last updated: 30 November, 2023