During an unattended session, agents can browse and download files from the customer's device using the FILE BROWSER button on the toolbar in the top-right corner of the Agent Console.

1. During an unattended session, click FILE BROWSER on the toolbar in the top-right corner of the Agent Console.
   

   Result: The File Browser is displayed in the chat window.

2. Use the File Browser to navigate the file system of the customer's device.
   Tip: Use the arrow next to the current file path at the top to go one level up.
3. Hover over the file you want to get and click Download.
   Note: You must have read permission to a file to download it.

   Tip: Although you cannot select multiple files, you don't have to wait for a download to finish. You can have multiple download processes running at the same time.